Privacy Policy: Protecting Your Data

Index of contents

• Information We Collect:
• How We Use Your Information:
• Data Sharing and Disclosure:
• Data Security:
• Your Rights:
• Changes to This Policy:

At 1win Indonesia, your privacy and data security are paramount. As specialists in the iGaming space, we understand the critical importance of protecting sensitive information in a digital environment. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with 1win website, mobile application, and services. We are committed to maintaining the highest standards of data protection, ensuring your complete peace of mind.

Information We Collect:

We collect various types of information to provide you with a seamless, secure, and personalized gaming experience:

• Personal Identification Information: This includes data you provide during registration, such as your name, date of birth, email address, phone number, and physical address. For verification purposes, we may also collect copies of identification documents (e.g., passport, driver's license).
• Financial Information: When you make deposits or withdrawals, we collect payment details such as e-wallet IDs, bank account information, or cryptocurrency wallet addresses. We do not store full credit card details on our servers.
• Transaction Data: Details of your betting history, game play, deposits, and withdrawals are recorded to manage your account and for regulatory compliance.
• Technical Data: We automatically collect information about your device and internet connection, including IP address, browser type, operating system, and unique device identifiers. This helps us optimize our services and detect potential security threats.
• Usage Data: Information about how you interact with our Platform, such as pages visited, games played, features used, and time spent on the site. This data helps us improve user experience.
• Communication Data: Records of your interactions with our customer support team via chat or email.

How We Use Your Information:

Your data is primarily used to:

• Provide and Manage Services: To operate your account, process transactions, facilitate gaming, and deliver sports betting services.
• Ensure Security and Prevent Fraud: To verify your identity, detect and prevent fraudulent activities, money laundering, and unauthorized access to your account. We employ cutting-edge SSL encryption technology and Multi-Factor Authentication (MFA) to protect your data.
• Comply with Legal Obligations: To adhere to regulatory requirements imposed by our Curacao license (No. 8048/JAZ 2018-040) and other applicable laws.
• Enhance User Experience: To personalize your gaming experience, offer relevant promotions, and improve our Platform's features and functionality based on usage patterns.
• Customer Support: To respond to your inquiries, resolve issues, and provide efficient assistance.
• Marketing and Promotions: With your consent, to send you information about bonuses, promotions, and new games that may be of interest to you. You can opt out of marketing communications at any time.

Data Sharing and Disclosure:

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Service Providers: Trusted third-party partners who assist us in operating our Platform, such as payment processors, IT support, and analytics providers. These partners are contractually obligated to protect your data and only use it for the purposes specified by us.
• Regulatory Bodies and Law Enforcement: When required by law or to comply with a valid legal request, we may disclose your information to regulatory authorities, government agencies, or law enforcement.
• Affiliated Companies: Within the 1win corporate group for internal administrative purposes.

Data Security:

We implement a comprehensive suite of advanced technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL technology.
• Firewalls and Access Controls: Robust firewalls and strict access controls are in place to prevent unauthorized access to our systems.
• Regular Security Audits: We conduct routine security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff undergoes regular training on data protection and privacy best practices.

Your Rights:

You have certain rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your information. You also have the right to object to processing and to data portability. To exercise these rights, please contact our customer support team.

Changes to This Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

By using 1win Indonesia, you consent to the collection and use of your information as described in this Privacy Policy. We are committed to building and maintaining your trust through transparent and secure data handling practices.